Warranty Policy

At Toolwari, we aim to provide reliable products and fair support for product quality concerns.

Warranty Coverage

This policy applies to tools, workshop essentials, and related accessories purchased from Toolwari.

Toolwari does not provide an additional voluntary commercial warranty period for these product collections. Customers retain all applicable statutory warranties, consumer guarantees, and mandatory legal rights. Applicable claim periods are determined by the laws governing the purchase.

Product Quality Issues

If a product arrives with a manufacturing defect, missing component, broken part, or other quality issue, contact [email protected] for assistance.

Depending on the product, quality issues may include defective moving parts, damaged handles, faulty adjustment mechanisms, missing attachments, defective supplied components, or manufacturing defects affecting normal intended use.

Products that materially differ from their descriptions will be assessed in accordance with applicable consumer protection laws.

Proper Use and Care

Customers should read and follow the instructions supplied with each product.

Tools must be used for their intended purposes and within their stated operating limits. Suitable protective equipment should be used where appropriate. Products should be stored and maintained according to their instructions.

Electrical equipment, batteries, cutting components, and other specialized tools require particular care and must be handled according to the product-specific safety information.

Exclusions

Damage resulting from misuse, accidents, improper installation, unauthorized modification, excessive loading, inappropriate storage, or failure to follow product instructions is not considered a manufacturing defect.

Normal wear and tear, consumable components, damage caused by improper maintenance, and damage occurring after delivery through misuse or mishandling are not covered by any additional voluntary commercial warranty.

These exclusions do not restrict mandatory consumer rights or remedies under applicable law.

How to Submit a Claim

Contact [email protected] with your order number, product name, a description of the issue, and clear photographs or videos where applicable.

For visible delivery damage, please contact us as soon as reasonably possible, preferably within 7 calendar days. This preferred reporting period does not restrict statutory rights.

Please contact customer service before returning a product.

Resolution and Costs

After reviewing your claim, Toolwari will provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include repair, replacement parts, replacement, or refund.

For confirmed defective or incorrectly supplied products, Toolwari will cover reasonable return shipping costs where required by law or agreed upon by customer service.

Contact Information

Brand Name: Toolwari

Company Name: Tangshan Hongye Renewable Resources Co., Ltd.

Email: [email protected]

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Business Address: No. 1 Compound, 500 Meters West of Qiuliu Line, South of Zhaojiakoutou Village, Qiahe Town, Fengnan District, Tangshan, Hebei 063300, China.